Returns & Exchanges
At Hero Cosmetics, we want you to feel confident in your skin, which is why we offer a 30-day window to return or exchange any product that doesn't meet your expectations. Whether it's a patch or a cleanser, we are committed to making sure you find the perfect match for your skincare journey.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process within 30 days of delivery.
Print Your Label
Select the items you wish to return or exchange and download your prepaid shipping label provided by our system.
Pack Your Products
Securely place the items in their original packaging or a similar sturdy box to ensure they arrive back to us safely.
Drop and Track
Drop your package at the designated carrier location; once we receive and inspect the items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing